Total UK Limited Cookie Policy

Our website uses cookies to improve and enhance your user experience. This policy sets out how we do that.

What are cookies?

Cookies are small data files which are sent to your browser from a website you visit. They are stored on your electronic device (your computer or mobile device).

Cookies enable websites to recognise you on your next visit. Different cookies have different functions: some remember data entered on the website, whilst others may assist in the analysis of website performance. A selection of cookies store personal information, such as a username or password, however the majority only collect generic information such as how you have arrived at our website, how you use it and your general location.

The types of cookie we use on this website are listed below. In some cases, some of these cookies are served by third parties (for example, like many other companies we use Google Analytics to monitor our website traffic), but we don't allow the third party to use the cookies for any purpose other than those listed below,.

Essential

Essential cookies are strictly necessary for the operation of our website. These cookies do not gather any information about you that could be used for marketing purposes or for remembering where you've been on the internet.

You must accept these cookies to use our website. Failure to do so will mean that we cannot guarantee your security or control the performance of our website during your visit.

Essential cookies used on www.total.co.uk are listed below:

CFID - This cookie stores a random number for identifying a user's browser for the user's current session on the website and works hand-in-hand with the CFTOKEN cookie. The cookie does not contain any personal information about the user or their device;

CFTOKEN - This cookie stores a random number for identifying a user's browser for the user's current session on the website and works hand-in-hand with the CFID cookie. The cookie does not contain any personal information about the user or their device;

CFGLOBALS - This cookie provides session security; and

CFCLIENT_TOTALGBCOM – This cookie also provides session security.

Performance

Performance cookies obtain information about how you use our website and monitor website performance, such as the pages you visit and whether you experience any errors. This allows us to quickly identify and fix any issues that you may encounter and provide a high quality browsing experience. We use performance cookies to analyse your visits, their duration and frequency.

Performance cookies used on www.total.co.uk are listed below:

__utma - This cookie is persistent and remains on a device, unless it expires or the cookie cache is cleared. The cookie tracks website visitors. Metrics stored include information pertaining to the user's: first visit (unique visit), last visit (returning visit), and visits to purchase calculations. This information provides e-commerce websites with data intelligence around purchasing sales funnels. This cookie is provided by a third-party and is hosted by google.com.

__utmb - This cookie works in tandem with _utmc to calculate visit length. This cookie demarks the exact arrival time. This is a session cookie and expires at the end of a user's session (when they leave the page). This cookie is provided by a third-party and is hosted by google.com.

__utmc - This cookie works in tandem with _utmb to calculate visit length. This cookie registers the exact exit time of the user. This is a session cookie and a timestamp of 30 minutes must pass before the cookie expires. Given that the cookie cannot tell if a browser or website session ends, if no new page view is recorded within 30 minutes, the cookie will expire. This cookie is provided by a third-party and is hosted by google.com.

__utmz – This cookie monitors the HTTP Referrer and notes where a visitor arrived from, with the referrer categorised into type (search engine, direct, social and unaccounted). From the HTTP Referrer the cookie also registers what keyword generated the visit, as well as geo-location data. This cookie lasts for 6 months and is the most important cookie in terms of tracking a user's visits. This cookie is provided by a third-party and is hosted by google.com.

__utmv  - This cookie is persistent and remains on a device, unless it expires or the cookie cache is cleared. This cookie is used for segmentation, data experimentation and works hand-in-hand with the __utmz cookie to improve targeting capabilities. This cookie is provided by a third-party and is hosted by google.com.

Functionality

Functionality cookies remember your preferences and settings, which allows us to provide services to improve your visit and subsequent visits.

We use functionality cookies on our website to better understand how our users use our website. This in turn allows us to make improvements to the user experience.

Functionality cookies used on total.co.uk are listed below:

WRUID - This cookie is used to collect fine detail information about how our visitors use each page on our website. The cookie records taps, clicks, gestures, cursor movements, scrolling, key presses and information entered into forms, in real-time, even if a form is not submitted. This cookie is provided by a third-party, and is hosted by ClickTale.com.

Idrxvr – This cookie is used to track visitor statistics including anonymous data (browser information, date/time, page views) and pseudonymous data (IP Addresses). This cookie is provided by a third-party and is hosted by xiti.com.

Targeting

Targeting cookies are linked to services provided to you by third-parties that we feel are relevant to you.

We do not use any targeting cookies on our website.

None of the cookies used on www.total.co.uk collect any personal information from our users.

Can you block cookies?

As we've explained above, cookies help you to get the most out of our website. Although cookies assist your use of our website, should you wish to disable our cookies then please refer to your web navigator cookies settings.

Please remember that if you do choose to disable cookies, it is possible that certain sections of our website will not work properly.

More Information

More detail on cookies is available at www.allaboutcookies.org.

If you have any queries regarding this Cookie Policy, please contact our legal team.

This document was last updated on 1st April 2013.

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