THIS LEGAL NOTICE INCLUDES OUR PRIVACY POLICY ("THE POLICY") AND OUR WEBSITE'S TERMS AND CONDITIONS  THEY APPLY TO ANY PERSONAL INFORMATION YOU PROVIDE TO US ON THIS WEBSITE AND GOVERN YOUR USE OF TOTALBUTLER.CO.UK (THE "WEBSITE"). PLEASE READ THEM CAREFULLY AS USING THIS WEBSITE INDICATES THAT YOU ACCEPT THE CONDITIONS SET OUT BELOW WHETHER OR NOT YOU REGISTER YOUR DETAILS WITH US.

THEY MAY AFFECT YOUR RIGHTS AND LIABILITIES UNDER THE LAW.

IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS AND/OR OUR PRIVACY POLICY, PLEASE DO NOT REGISTER FOR OR USE THE WEBSITE.

PRIVACY POLICY

Information collected

We, TOTAL UK Limited ("TOTAL") control the personal data collected on this site http://www.totalbutler.co.uk. We collect the details you provide to us on registration (such as your name, address, email address and telephone number) together with the information we learn about you from the use of our service and your visits to our website. We also collect information about the transaction you undertake including details of payment cards used.

Use of the information collected

We are committed to protecting your privacy during your visit. Any personal data you provide to us may be used in one or more of the following ways:

1. to respond to your queries or requests;

2. to administer your account and undertake any of our obligations to you;

3. to fulfil your order;

4. only where your prior consent has been obtained, to send you details of products or services which may be of interest to you.

We may also use your information to verify your identity and detect or prevent fraud. In order to perform these verifications and, if you are a consumer, upon written consent given by you, your information may be disclosed to credit reference agencies, who may keep a record of that information.

Disclosures of your information

TOTAL UK LTD is owned by the French company TOTAL S.A. TOTAL S.A, our affiliates, employees, agents and sub-contractors may have access to your information where necessary to undertake the activities mentioned above. As the TOTAL Group operates internationally, your information may be transferred to countries outside the European Economic Area. Where the countries to whom we send your data do not have data protection laws similar to the UK 's we will take adequate steps to protect your privacy rights.

Cookies

A "cookie" is information that identifies your computer to our server. For the avoidance of doubt, this information identifies a computer rather than an individual. We may use cookies from time to time to make accessing our site more convenient so you don't need to remember your username and password each time you enter. We may also use cookies to track visitors as they move around our site.

Protection of your information

We make every effort to maintain the privacy of your information and as such we have in place security measures so as to prevent unauthorised access, accidental loss and unlawful destruction of your information.

We have appropriate security measures in place that we believe will adequately protect your information.

Access rights

You have the right to ask for a copy of any personal data we hold about you subject to the payment of a fee and adequate proof of identity. We will provide you with such details within 40 days of your request. You also have the right to require us to correct any inaccuracies in your information. Any queries regarding personal data we hold relating to you and additionally, any requests for copies or rectification of such data should be sent by email to rm.gb-corporate-communications@total.com.

WEBSITE TERMS AND CONDITIONS

1. Use of the Website

TotalButler.co.uk (the "Website") is available to you free of charge for your personal use, subject to these Terms and Conditions, our Privacy Policy and our Terms and Conditions of Sale (together the "Documents"). By using the Website you agree to be bound by the Documents. The Documents do not affect your statutory rights.

The Website is operated by TOTAL UK LTD, a company incorporated in England and Wales (Co. Reg. 553535) and with registered address at 40, Clarendon Road, Watford, WD17 1TQ, VAT No GB232648173 (hereinafter "TOTAL" or the "Company")

Companies within the Company's group have their own separate legal identities but in this website "Group", "we" or "us" is sometimes used to refer generally to companies within the same group of the Company or where no purpose is served by identifying any particular company in that group.

Other than personal information, referred to within the Privacy Policy, any material transmitted or posted by a visitor will be considered non-confidential and non-proprietary. The Company will have no obligations with respect to such material. The Company and anyone authorised by the Company will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

Transactions concluded through our Website

Contracts for the supply of products as listed in the Website (the "Products") formed through the Website or as a result of visits made by you are governed by these Website Terms and Conditions, the Privacy Policy and the Terms and Conditions of Sale.

You should print a copy of these Website Terms and Conditions and of the other Documents for future reference.  Our Website is only intended for use by people resident in the Great Britain (excluding the Channel Islands, the Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses and Northern Ireland ).

2. Amendments

The Company may make alterations to these Website Terms and Conditions, which should become effective when posted on the Website.

Your continued use of this Website after the date on which the change comes into effect shall indicate that you accept to be bound by the new Terms and Conditions.

3. Registration

To register with the Company to use this Website the user must be over eighteen years of age and legally capable of entering into binding contracts.

If you are not a consumer, by accepting these Website Terms and Conditions you confirm that you have authority to bind any business on whose behalf you use this website.

Information that you provide on registration or at any time must be accurate and complete. Should this information change, you must inform us by updating your personal details.

Any false or fraudulent registration is prohibited.

4. Company's right to suspend or cancel registrations

The Company has the right to suspend or cancel a registration immediately at its reasonable discretion or if the user breaches any if his obligations under these Website Terms and Conditions.

The suspension or cancellation of your registration or your right to use the Website shall not affect either party's rights or liabilities.  Sections 6, 7, 8 and 9 below shall survive cancellation.

5. Password and security

Access to certain services on this Website will require registration and you will be asked to create a password. This password is exclusive to you and should be treated as strictly confidential at all times. You will be responsible for all activities and orders that occur or are submitted under your password.

In the event that you suspect or become aware of any misuse regarding your password details, you should notify us by contacting rm.gb-corporate-communications@total.com

6. Company's liability

6.1 The Company has made all reasonable efforts to ensure that all information provided in or through this website is complete and accurate at the time of inclusion. However, there may be inadvertent and occasional errors or omissions, for which the Company apologises, but the Company makes no representations or warranties about the accuracy or completeness of the information provided in or through this website, including any hypertext links or any other items used either directly or indirectly from this website.

6.2 Where the Company has provided information about the Products available through the Website such as product specifications, safety data sheets or other, the Company has made all reasonable efforts to ensure that this information is accurate as of the date of issue of such documents.  Nevertheless the Company may amend that information from time to time in order to take into account any technical or regulatory requirements.  Please always contact the Company before using the Products in any manner other than as directed.  

6.3 The Company reserves the right to make changes and corrections at any time, without notice; it accepts no liability for any inaccuracies or omissions in this Website; and any decisions based on information obtained from or though this Website are the sole responsibility of the visitor.

6.4 The Company shall not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any indirect, special or consequential loss or damage, costs, expenses (whether caused by the negligence of the Company, its employees or agent or otherwise) which arise out of in connection with the use of this Website.

6.5 Nothing in this paragraph applies to the Company's liability in respect of products sold through the Website.

6.6 Nothing in this Website Terms and Conditions shall exclude the Company's liability for personal injury or death caused by its negligence

7. Limitations

7.1 The user agrees not to use this Website in any way that will violate or infringe any English laws, regulation or international legislation and that his use of the website will not violate the intellectual property rights of any person.

7.2 The user agrees that his use of the Website shall only be for lawful purposes and that he shall not use the website for the transmission of any material or information which is defamatory, obscene or in violation of trade secrets.

7.3 The user agrees to indemnify the Company against all claims, liabilities, losses, damages costs and expenses incurred or suffered by Total by reason of any breach of his responsibilities set out in this section.

8. Exclusions

8.1 No information contained in this Website constitutes or shall be deemed to constitute an invitation to invest or otherwise deal in shares or ADRs of the Company, its parent company or any of its subsidiaries or affiliates.

8.2 Nothing contained in this Website shall be deemed to constitute a legally binding offer to enter a contract.

8.3 The Company shall not be liable for any telephone or other cost that the user may incur in order to access the Website.

9. Intellectual property

The Company is the owner or the licensee of all intellectual property rights in the Website, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our Website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

The Company's status (and that of any identified contributors) as the authors of material on the Website must always be acknowledged.

You must not use any part of the materials on the Website for commercial purposes without obtaining a licence to do so from the Company or its licensors.

If you print off, copy or download any part of the Website in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

10. Viruses, hacking and other offences

You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which our site is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. The Company will report any such breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

The Company will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

11. Linking to the Website

You may link to the Company's home page, provided you do so in a way that is fair and legal and does not damage the Company's reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on the Company's part where none exists.

You must not establish a link from any website that is not owned by you.

The Website must not be framed on any other site, nor may you create a link to any part of the Website other than the home page. The Company reserves the right to withdraw linking permission without notice.

If you wish to make any use of material on the Website other than that set out above, please address your request to rm.gb-corporate-communications@total.com.

12. Availability of Website

While the Company endeavours to ensure that this Website is available 24 hours a day, the Company will not be liable if for any reason this Website is unavailable at any time or for any period. Furthermore, access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company's control.

13. International use

The Company is not responsible for the compliance of its contents with local laws when it is accessed from locations outside the United Kingdom , where the information contained in the Website can be illegal or unlawful.

14. Governing law

These Terms and Conditions shall be governed by English law and to the extent permitted by law, any disputes arising from your use of this Website (including purchase orders) or any information contained in it shall be governed by English law and the Courts of England and Wales shall have exclusive jurisdiction.

15. General

The invalidity or unenforceability of any of these Website Terms and Conditions shall not affect, impair or invalidate any of the remaining Website Terms and Conditions.

The user may not assign or sub-contract any of his rights or obligations under these Website Terms and Conditions.

The Company reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these Website Terms and Conditions or any related contract to any third party.

The Company will not be responsible for any breach of these Website Terms and Conditions caused by circumstances beyond its control.

A person who is not a party to these Terms and Conditions shall have no rights under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and Conditions, but this shall not affect any right or remedy of a third party which exists ir is available apart from that Act.

16.  Written communications

Applicable laws require that some of the information or communications the Company sends to you should be in writing.  When using this Website, you accept that communication with the Company will be mainly electronic.  The Company will contact you by e-mail or provide you with information by posting notices on the Website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that the Company provides to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights

17. Notices

All notices given by you to the Company must be given in writing to the Company's registered address. The Company may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in section 16 above.  Notice will be deemed received and properly served immediately when posted on the Website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.