Support
We have dedicated sales and technical support teams for each major area of our business. They’re ready to assist you with any query you might have.
Complete the form below and we will be in touch. Alternatively reach our offices through the contact details available on the same page. We promise to respond to any query within 48 hours
Total UK are committed to providing a high quality service to our customers. We will take any query, concern and/or complaint seriously and will look into it promptly, for resolution as quickly as possible. Please contact us directly via this form or by telephone at 0207 339 8040.
For all matters related to the Pension Department, please call 0330 123 9570, send an email to [email protected], or visit the Total dedicated page here >>
For all matters related to Total shares, please contact the Compensation and Benefits Advisor on 0207 339 8020
In accordance with the provisions of the personal data protection regulation, TOTAL UK LIMITED as data controller will process your data for the purposes of handling of your requests, providing the services of its website and for its legitimate interest. Any mandatory fields are marked with an asterisk.
If your query is related to service stations in the UK, we may have to transfer your personal data to Harvest Energy (BLA) Limited or one of its affiliates (“Harvest Energy”) for the purposes of handling of your requests as such service stations are owned by, operated by, and/or under the responsibility of Harvest Energy.
In accordance with current regulations, you have the right to access, correct, delete and object to the use of your personal data. You may ask for your personal data to be sent to you and you have the right to give instructions for the use of your personal data after your death. You can also ask for restriction of the data, portability of the data and/or make a claim to the Information Commissioner’s Office (ICO). For any request please use the contact form or send it to the following address:
Total UK Limited
183 Eversholt Street, London, NW1 1BU
Attn: Company Secretary
We have become aware of an organisation named “Total Procurements” and an individual named “Jeffrey Hopper” that claim to represent Total UK Limited. Please be aware that neither this organisation nor individual represent Total UK Limited or any other member of the Total Group. Any requests for quotes and purchase orders received from this organisation or individual are not genuine and should be disregarded.
We take this situation very seriously and implement all possible measures to identify and stop this type of fraud.
Please contact us directly via the form below or by telephone on 0207 339 8000 if you have any concerns regarding whether a request for quote or purchase order is genuine.
Several incidents involving organizations and individuals fraudulently claiming to recruit on behalf of the Total Group have recently been identified.
The scammers’ goal is to extort money from candidates by asking for payment upfront for fake ancillary costs (travel agency, visa fees etc.) or to obtain personal and financial information (bank account details, personal address, etc.).
Please be advised that Total, its subsidiaries or any organization working on behalf of the Group for recruitment purposes will never request payment nor will it ask for financial information during the recruitment and selection process.
We take this situation very seriously and implement all possible measures to identify and stop this type of fraud.
Please find below some prevention tips that you should keep in mind:
- Do not make any payments.
- Consult and apply for job opportunities on our dedicated recruitment website: www.careers.total.com.
- Do not disclose personal or financial information to an unknown party.
- Do not respond to unsolicited or suspicious job offers.
Here at Total UK, we are committed to Health, Safety and the Environment, and have “SAFETY” as a core value. Click here to read our safety statement and our Total UK H3SEQ Policy.
Specific Queries
* Mandatory fields
Aviation queries
Postal Address
TOTAL UK Ltd. Aviation
183 Eversholt Street
London, NW1 1BU
United Kingdom
Contact our team
Open Monday - Friday, 9:00am to 5:00pm
Our Sales Support Manager and four Sales Support Co-ordinators are ready to help with aviation queries.
Call us
If you have any request concerning aviation solutions, give us a call by clicking on the number below
Call us : 0207 339 8000
Bitumen Queries
Postal Address
TOTAL UK Ltd. Bitumen
Chain Caul Way
Preston Riversway
Preston, PR2 2TZ
United Kingdom
Contact our team
Our Bitumen team includes a Sales Support Manager and three Sales Support Co-ordinators, who are ready for your query.
Call us
For orders 8am to 4pm Monday to Friday, 8:00am to 10:30am Saturday
Office main switch: 01772 729302
To order, call us (free of charge): 0800 132 281
Commercial Fuels QUERIES
Postal Address
TOTAL Lindsey Oil Refinery Ltd
Eastfield Road
North Killingham
Immingham, DN40 3LW
United Kingdom
Contact our team
Open Monday - Friday, 8:30am to 4:30pm
The team includes a Sales Support Manager and three Sales Support Co-ordinators, who are ready to assist you.
Call us
If you have any request concerning commercial fuels, give us a call by clicking on the number below
Call us on 01469 563600
Postal Address
TOTAL Lubricants UK
Pottery Lane
Ferrybridge
West Yorkshire, WF11 8JY
United Kingdom
Contact our team
Open Monday - Friday, 8:30am to 5:00pm
Our team includes a Sales Support Manager and 12 Sales Support Co-ordinators. Call or email today.
Call us
If you have any request concerning lubricants, give us a call by clicking on the boxes :
NOTE: new telephone numbers will come into effect from 14th December 2020. Please keep advised regarding these changes
Main Service 01977 238 200
Automotive - 01977 238 301
Distributors - 01977 238 302
Industrial - 01977 238 303
HDDO - 01977 238 304
Special fluids QUERIES
Postal Address
TOTAL UK Ltd. Special Fluids
183 Eversholt Street
London, NW1 1BU
United Kingdom
Contact our team
Open Monday - Friday, 9:00am to 5:00pm
Our Sales Support Manager and four Sales Support Co-ordinators are ready to help with queries about Total Special Fluids.
Call us
If you have any request concerning special fluids, give us a call by clicking on the number below
Call us: 0207 339 8008
TOTAL UK Ltd. QUERIES
Postal Address
TOTAL UK Ltd.
183 Eversholt Street
London, NW1 1BU
United Kingdom
Contact our team
Open Monday - Friday, 8:30am to 5:15pm
Call us
If you have any request concerning TOTAL UK Ltd., give us a call by clicking on the number below
Call us: 020 7339 8000
Service Stations
Postal Address
TOTAL UK Ltd.
183 Eversholt Street
London, NW1 1BU
United Kingdom
Contact our team
Open Monday - Friday, 9:00am to 5:00pm
Our team is ready to assist you.
Call us
If you have any request concerning our service stations, give us a call on the number below
Call us: 01932 334498