Your trust and satisfaction drive our actions; everyday TOTAL is committed to deliver to its customers the highest service standards. Discover our five commitments to our customers and employees.

 

Safety

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At each TOTAL station, the safety of our customers and staff is our priority. From well-lit and well-kept stations to attentive and well-trained staff to signaling equipment and food safety... We leave nothing to chance.

 

 

 

 

 

 

 

Responsibility

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We are committed to providing responsible, available and affordable energy. Our products are safe and unaltered, we ensure the integrity of our transactions in every respect, and we provide reliable information. At TOTAL, our customers can be sure to find verified equipment in good working order and quality products and services that respect the environment.

 

 

 

 

 

 

Cleanliness

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We offer our customers clean and well-kept stations. The staff’s attire and the cleanliness of the stations reflect our goal to ensure a pleasant experience every visit.

 

 

 

 

 

 

Proximity

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Employees are welcoming, available, proud to wear the colours of the brand and able to assist our customers in all their purchases of products and services. We are committed to serving our customers with speed, efficiency and politeness.

 

 

 

 

 

 

Convenience

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At TOTAL, we do everything to make our customers’ lives easier by offering them a fast, flowing and pleasant experience. Our stations are easy to find, easy to access and services are well indicated. We provide our customers with a welcoming and convenient break, so that they can get back on the road with a smile.