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Corporate social responsibility – our commitments

We understand our obligations to people and to the environment. We develop products that reduce the environmental impact of engines and machinery, meet and exceed environmental regulations across the UK and globe, and ensure our company and the staff that make it give back to their communities and play a beneficial role in society. These are just some of our commitments to corporate social responsibility.

Total UK’s approach to CSR

As a responsible energy major, we realise the need to share the benefits of development in the communities we operate in. CSR is one of the main tools we use to bring this to life, helped by over 98,000 employees throughout the world who put CSR at the heart of their work, conducting operations according to the principles of:

  • Protecting the safety and security of people and our facilities.
  • Limiting our environmental footprint.
  • Ensuring that our Code of Conduct is applied across our sphere of operations.
  • Incorporating the challenges of sustainable development in the exercise of our activities.
  • Increasing local operations by placing dialogue with stakeholders at the heart of our policy and contributing to the economic and social development of the regions where we operate, thereby creating shared value.
  • Promoting equal opportunities and fostering diversity and a cultural mix among our personnel.

Quality and safety 

Meeting and exceeding industry standards for quality, safety and protection of the environment are key responsibilities we take very seriously. We are fully compliant with the European regulations outlined by REACH and have achieved all the key ISO certifications for our industry.

That’s not all. Total UK works closely with all key industrial organisations and associations around the world to ensure our products meet the latest standards:

  • SAE – The Society of Automobile Engineers in the United States
  • ACEA – The European Automobile Manufacturers Association
  • API – The American Petroleum Institute
  • ILSAC – The International Lubricants Standardisation and Approval Committee
  • JASO – The Japanese Automotive Standards Organisation
  • Euro – European emission standards

Total encourages all our customers to dispose of our products through approved recyclers, and we continue to campaign for road safety to bring down the number of deaths caused by collision, making UK roads safer.

Innovation for the environment 

At the Total Research & Technology Centre in Gonfreville, Technical Centre in Mumbai and Research Centre in Solaize, Total’s scientists and technicians lead the world in the design and development of products and technologies that reduce protect the environment.

Our focus is on the future; constantly anticipating the needs of our customers and improving industrial standards as new technologies are developed. We are continually investing in:

  • Skilled scientific teams with disciplines including chemistry, mathematics and engineering.
  • The latest testing tools.
  • Sophisticated analytical facilities that allow analysis down to the molecular level.
  • Support teams in computing, documentation, quality and safety.

We work closely with our customers and industry leaders with the aim of achieving outstanding products today, and better solutions for future generations.

Sustainability for the future 

Global warming and pollution are real and present threats the world over. To combat them, we recognise the need to control emissions, pollution and the environment in general, which is why we are committed to:

  • Reducing particulate emissions – Our Low SAPS technology has brought down levels of sulphated ash, phosphorus and sulphur across our product range. We are constantly extending drain intervals across our industrial and automotive ranges and  with our new generation Total Quartz Ineo and Total Rubia lines, we have led the way in protecting engines and optimising post treatment systems.
  • Greater fuel economy – For over 15 years, Total has been leading the way by offering industrial and consumer products that help reduce fuel consumption and emissions while ensuring the best protection for components, improving engine lifespans.
  • Biodegradable oils, sustainable sources – Total is the only manufacturer to market lubricants with bio characteristics. Our innovations have resulted in the development of a range of biolubricants for engines, gearboxes, transmissions, hydraulic systems, chainsaws and speedboat engines. Made using sustainable resources and classed as biodegradable by regulators, in most cases these products have earned the European Ecolabel.

Action! by Total Foundation

Action! is Total’s corporate volunteering programme. Through it, some 2,300 Total employees support local charities and civil society organisations by devoting up to three days of their working time per year to volunteering initiatives.

Action! partners must be civil society organisations, serving the public interest and active in one or more of four priority areas: 

  • Road safety.
  • Youth inclusion and education.
  • Forests and climate.
  • Cultural dialogue and heritage.

Organisations wishing to participate can view the full eligibility criteria and register at Once validated, partners can publish their volunteering initiatives on the Action! website, where Total UK employees can view which charities need volunteers and offer their time.

Volunteering initiatives can fall into four categories:

  • Helping hand – initiatives that have no direct link to the volunteer’s professional expertise.
  • Skills-based – initiatives that require the employee’s professional skills.
  • Mentoring – to support a socially vulnerable young person.
  • Solidarity team building – initiatives organised by a manager and his team to support a non-profit organisation, such as forest cleaning.

Through the Action! programme, Total is giving its employees time and resources to contribute more fully to the development of its host communities and regions.

How we have helped local communities 

Total is involved in a wide range of CSR activities, helping local communities and causes across the UK. 

Prince of Wales Hospice – 30 for 30 Campaign  



Total UK is a keen supporter of the Prince of Wales Hospice in West Yorkshire, which provides palliative care and support for patients with life-limiting illnesses and their families. In 2019, the hospice celebrated 30 years since it first opened its doors to patients with its 30 for 30 Campaign, that brought together plenty of fundraising events and activities. 

In 2019, Total participated in the hospice’s cyclothon, car raffle, tombola and retail drop-off, where staff contributed re-saleable items that could be sold at the charity’s shops. The results were fantastic; over the course of the year, staff were able to raise a total of £4,565. 

Wensleydale Railway – Total Lubricants 

Wensleydale Railway.jpg


At the end of 2019, Total UK donated a year's worth of lubricants to the Wensleydale Railway. Operated and maintained by some 250 volunteers, the Railway operates 22 miles of track that winds between Leeming Bar and Redmire in the rolling hills and picturesque scenery of North Yorkshire. The donation, worth £5,000, will help towards the railway’s running costs, helping visitors continue to enjoy the magic of heritage locomotive travel into the future. 

Let’s Grow Preston 

In 2019, Total UK’s Bitumen Division in Preston began a locally coordinated volunteering initiative alongside Preston City Council to ensure their CSR projects properly benefited the local community. After a poll and general feedback, they decided to pursue TOTAL Foundation’s Climate and Forests priority area for the year. The team were then introduced by Preston Council to Let’s Grow Preston – a local charity based in Ashton Park, close to Total’s offices – that arranged four volunteering projects for the team to take part in. 

Corn Exchange flower beds

Let’s Grow Preston look after several flower beds in Preston City Centre. These are highly visible in the area and require regular maintenance, including weeding and planting up – tasks which Total’s volunteers gladly helped with. 

Preston Parks maple tree planting  

As part of the Ashton 100 project that commemorated the park being given to the people of Preston after World War I, the Head Park Ranger wanted to plant some field maples in the park. To help, Total’s volunteers worked with Ashton Park Ranger Steve Smith to plant maple trees throughout the park, paint park benches and build bird boxes, beautifying the area and providing carbon sequestration. 

Balsam Bashes in Highgate Wood  

The Friends of Conway Park and Highgate Wood hold regular Balsam Bashes, which aim to reduce the harm cause by the Himalayan Balsam; an invasive species that impacts the biodiversity of the area by crowding out native species. Working with Friends of Highgate Wood volunteer Peter Bullman, Total’s volunteers cleared areas of Balsam and properly disposed of it, promoting native flora in the area. 

Andy’s Bee Meadow  

Andy’s Bee Meadow is a wildflower area and woodland next to the river in Preston’s Broadgate area. It is managed by the volunteer-run Broadgate Resident Action Group, who required assistance planting wildflowers and managing the woodland, tasks which Total’s volunteers were happy to help with. 

For more information on Total’s corporate social responsibility activities or how you can get involved, contact our team today.

Prince of Wales Crisis Appeal

The Coronavirus outbreak has added much more pressure to one of the charities we support; The Prince of Wales Hospice, as almost overnight their income has dried up. This will have a severe impact on their ability to provide the expert and loving care local families rely on. They rely on the generosity of the local community for the majority of their funding, without donations they couldn’t keep the doors open. And now, in these extraordinary times they are anticipating a loss of income of at least £500,000. Fundraising activities are having to be cancelled or postponed and people are staying at home and out of their shops.

Their nursing angels and incredible doctors are determined that to provide the same levels of personal, round-the-clock care for local patients and their families at what is the very worst of times for them.

They cannot do this alone. Will you stand with them and make a donation now to ensure the funds are there, as we look to find extra staff and extra vital equipment to keep care available day and night?

Donate here:

On behalf of everyone at The Prince of Wales Hospice, thank you so very much.